What to do, what to avoid
Info sheets
A cat stuck up a tree, a litter of kittens in an alley, a raccoon in the attic, a bird on the ground. These sheets explain what to do, what never to do, and when to call us.
A cat is stuck up a tree
How long to wait, why it will not come down on its own, and when to call.
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I found kittens outdoors
The mother may be metres away. How to tell whether they are truly orphaned before moving them.
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A raccoon has moved into my attic
Why you must never block the hole until you are certain there are no young inside.
Learn moreI found an injured bird
The action that saves it fits inside a cardboard box in a dark, quiet room.
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Ducklings have fallen into a storm drain
A classic spring situation, and a race against the clock while the mother waits right beside it.
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A bat got into the house
A protected species, a real health risk, and a precise procedure to follow.
Learn moreNot sure? Call.
No question is a silly one when an animal is involved. Our reporting line is open at all hours and a dispatcher will walk you through it.